No help for little people

<p>I have a previous incident still pending but this is connected to that. I got my phone back after pay the ridiculous amount to get it fixed only to get home and get no signal, I can't download at all. They updated my software which is okay but why is my phone not like it was before. been to my SP Ived they tried to help but it doSPork, ive hadoesntive2 other devices with the same SP and they are still going strong. Samsung please help me here this matter is taking too long to be resolved.</p> <p> </p> <p>My current ref number is ***</p>