No good product

So this is the response you give to everyone who got a complaint about your faulty products.<br> You refuse to take responsibility for you faulty appliances.Then your senior customer executive make it sound like I broke this fridge or think that I don't know how this thing works.I bet you this guy himself doesn't own a expensive fridge like this one.<br> You are prepared to give me discount on a new fridge,but you refuse to pay to get my old one fixed. <br> I tell you what im gonna pay for the repairs myself.<br> So if you'll are planning to contact me again I hope you have something good to tell me.Not the Bull your Customer exec came up with.Were did you find him anyway?<br> <br> One thing I know is that you lost another customer.<br> <br> Hello Dallie123,<br> <br> This is to acknowledge receipt of your complaint.<br> We have read your concerns.<br> Please be advised the query is currently in escalation with our Voice of customer team under reference number: ***.<br> A senior customer executive will contact you with further advise on the matter.<br> Regards,<br> Samsung South Africa <br> <br>