1 reviews | Active since Nov 2014
No gift for Purchasing the Samsung s25fe
Very disappointed with Samsung. I have purchased a Samsung S25fe in September 2025 when the phone just got launched and received no presents on the Members app. And 2 weeks ago i saw that Samsung is giving away the s10 lite on the members app if the phone was purchased. So I went ahead and claimed for it from the app only to be disappointed that I did not qualify for the Tab because I purchased it outside of the promotional period. I feel this is unfair on us buyers who have purchased these phones and then got nothing from Samsung for trying their new product but was used as their trial customers to see how well the phone does and receive no compensation. Although in other countries when I googled they received so many gifts upon purchasing the phone as soon as it was released. Samsung you are playing a very dirty game and it is not right on us to lose out on a gift as well. I demand to get my gift from Samsung for the purchase of my Samsung s25fe promotional period or not.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
