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Annie R
1 reviews | Active since Jan 2012
26 May 2020, 13:50
NO FRIDGE FOR 2 WEEKS!
We have been without a fridge now for 2WEEKS! Samsung has not been able to assist for the following reasons given by YOUR staff: 1) The manager is not answering their phone 2)I can't get hold of the other department 3)The technician that was sent was ***********
I get sms's saying I will be contacted and I hear nothing!
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
26 May 2020, 13:52 Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SS
Samsung South Africa's reply26 May 2020, 13:52
Official
Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SS
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Annie R's updateReviewer Update
26 May 2020, 16:50Still no call! Pathetic!
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Annie R's update26 May 2020, 16:50
Reviewer Update
Still no call! Pathetic!
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Annie R's updateReviewer Update
27 May 2020, 14:19Still no call... The Staff of Samsung have a disgusting attitude. Your auto responses mean nothing. I'm posting names on every platform I find u on if I don't hear from u today
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Annie R's update27 May 2020, 14:19
Reviewer Update
Still no call... The Staff of Samsung have a disgusting attitude. Your auto responses mean nothing. I'm posting names on every platform I find u on if I don't hear from u today