BE
BURGERT E
1 reviews | Active since Jan 2010
13 Jul 2020, 21:10
No free Buds even after 8 weeks
I upgraded one of my contracts to the new Galaxy S20Ultra, on the 22nd of May. Redeemed the free buds that comes with the upgrade. Received my CIT number and everything. After 7 weeks I still have not received my complimentary buds. I followed up with their customer care and was told that my claim has not even been verified yet. I was told by the consultant to mail all my verification docs to ***, but I have not even had confirmetion of the mail that has been sent. I speciafically upgraded to that phone because of the free buds and now I have nothing.
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Replies (2)
Samsung South Africa's replyOfficial
13 Jul 2020, 21:13Good evening Burgert,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
Samsung South Africa's reply13 Jul 2020, 21:13
Official
Good evening Burgert,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
BE
BURGERT E's updateReviewer Update
04 Aug 2020, 17:07Still no buds for almost 2 and a half months now, can't believe that a company like Samsung treats its customers like this, making empty promises and tricking their customers into purchasing their items with free Buds and having no intention to fulfil on these offers, utterly disgusted in this company! Please people, do not get fooled by their special offers, you too will be conned like the rest of us!!!!!!!!
BE
BURGERT E's update04 Aug 2020, 17:07
Reviewer Update
Still no buds for almost 2 and a half months now, can't believe that a company like Samsung treats its customers like this, making empty promises and tricking their customers into purchasing their items with free Buds and having no intention to fulfil on these offers, utterly disgusted in this company! Please people, do not get fooled by their special offers, you too will be conned like the rest of us!!!!!!!!