No follow through as indicated by their response!

Yesterday I reported the position with regards Samsung renaging on their Buy and Get promotion. Their response was stock standard to saying:

"We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly. A senior customer service executive will contact you with further advise on this matter. "

Well to let everyone know that their promise to give a reference number, to escalate and to get a senior customer service executive has resulted in nothing. No Call, No Reference Number just like the SMS sent to them, the e-mails and attempts to get them on the phone.

Observe the response that will be sent to this mail, can I predict it will be sent by a robot and say: "We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly. A senior customer service executive will contact you with further advise on this matter. "

So much for caring for the client!