No follow through

I'm very disappointed in the level of follow through that Samnsung has given me. On the 12/09/17 I took my phone to Samnsung at Canal walk for repairs. The initial service was lovely in store . They promised me I would have a quote and a turn around date within a few days . After about 5 days of not receiving a quote I phoned them on the number they gave me and after multiple tries I was told to call a different number ,a very rude lady on that number told me to email them a third party and proceeded to give me an incorrect email address. It's hard enough not having a phone but this back and forth isn't helping either . I'm extremely unhappy with the way Samsung and its third party service providers handle repairs . So much for customer service ...