AT
Andrew T
1 reviews | Active since Apr 2013
25 Oct 2022, 17:00
No Flip 4 Promotional Voucher received after a month after fighting
Terrible experience trying to redeem an offer from Samsung Online Store for a R2000 voucher. This was offered to me for purchasing the Galaxy Flip 4 which i specifically bought around release day so i could use this voucher to get headphones which are desperately needed.
It has been back and forth for over a month with excuse after excuse. First i was told they had a system issue without updates then i was told that my claim was validated but they could not issue the voucher. Now its been another 14 days without any feedback.
At this moment, i will never buy another Samsung phone (I have owned a Fold 3, S22, S21 FE and now flip 4 on the last 2 years so you will be losing a good customer.
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Samsung South Africa's replyOfficial
25 Oct 2022, 17:03Good day Andrew,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply25 Oct 2022, 17:03
Official
Good day Andrew,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM