NO FEEDBACK / RESPONSE

On 4/6/15 I took my Samsung handset and Samsung tablet to the branch at Constantia Business Park, 14th Ave. to be repaired. I was told that their technician will contact me. On Friday 5/6/15 a technician contacted me about the tablet but not my Samsung handset. He said that someone will phone me. i explained to him that i am battling to get hold of someone at their branch. He told me they had problems with their lines but that is been sorted. Still trying to get hold of someone but it is just ringing or just engaged. Bad service. Surely it cannot take so long to get back to me. What is happening with my phone!!!! Bad service. No email. No phone call. my friend has also bought a Samsung from Cellucity, Bedford Centre. She only had her handset for 6 days and had a problem with her handset not switching on. She took it back and was told that they cannot repair it as it was a \liquid"damage. She never had the phone near water!!!! Vodacom explained to her that the device itself is \""warm\"" and need to be cooled of and during that process it forms liquid/sweat automatically. Paying for bad service!!!"""