No Feedback On VOC raised.

Still have not received feedback as promised. Customer Care emailed me saying that they tried to call me (a lie - as I have no missed calls/ voicemails).

I have two issues for which no resolution has been attained: 1. I purchased a Glap from the Samsung online store in December 2020. A month later the item stopped working. Customer care (on numerous occasions) did not offer help and said they did not know who I should contact. They asked me to email customer care, which I did (five times) with no response. I went to the Mall of Africa store - they told me that they are a franchise store and cannot help and that I should visit they Rivonia Service Center. I went to Rivonia and was told to go to Head Office. Complete incompetence. 2. I purchased a Note 20 Ultra and sent through all docs (incl TV licence) for the Promo 32 inch TV. Emailed verifications and customer care no less than 5 times with no reply.

Your customer care is non-existent and staff have horrific telephone lines - one cannot hear a word they say - clearly QA isn't a focus of Samsung. Samsung has no after sales support. You guys are contravening the CPA.