AT
Andrew T
1 reviews | Active since Apr 2013
13 Dec 2025, 11:40
No feedback on "Birthday Celebration" submission
I have been struggling to get confirmation of my Birthday Celebration claim since 2nd December.
I bought a QLED 8K TV on 28/11 and immediately submitted the required documents in order to claim the Tab S10FE and Q Series sound bar. I received feedback on 02/12 asking me to resubmit the receipt which did I so immediately.
Since 02/12, i have had no feedback at all. I am extremely disappointed at the lack of feedback.
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Samsung South Africa's replyOfficial
13 Dec 2025, 11:41Good day Andrew.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Samsung South Africa's reply13 Dec 2025, 11:41
Official
Good day Andrew.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK