BJvR
Bianca Janse van Rensburg
1 reviews | Active since Apr 2022
12 Apr 2022, 18:35
No feedback from Samsung Promo Team
Good day, I have upgraded on the 3rd of March. On the 4th of March I app**** for the Samsung Galaxy Tablet that comes with my upgrade (Samsung S21). I then sent an email due to the fact that I have not yet received the Tablet from Samsung and no one has responded to my email. I have been phoning since the turaround time of 4 working days and all the consultants says that there is a backlog. This week and last week I tried phoning again but I am not getting any answer. Please help!
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Replies (5)
Samsung South Africa's replyOfficial
12 Apr 2022, 18:36Good evening Bianca,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply12 Apr 2022, 18:36
Official
Good evening Bianca,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's replyOfficial
13 Apr 2022, 09:47Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^NM
Samsung South Africa's reply13 Apr 2022, 09:47
Official
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^NM
Samsung South Africa's replyOfficial
13 Apr 2022, 10:18We have sent you feedback via email to the email address you provided on this post. ^NM
Samsung South Africa's reply13 Apr 2022, 10:18
Official
We have sent you feedback via email to the email address you provided on this post. ^NM
BJvR
Bianca Janse van Rensburg's updateReviewer Update
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Bianca Janse van Rensburg's update19 Apr 2022, 08:40
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Bianca Janse van Rensburg's updateReviewer Update
19 Apr 2022, 08:40image.png 452.3 KB
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452.3 KB
BJvR
Bianca Janse van Rensburg's update19 Apr 2022, 08:40
Reviewer Update
image.png 452.3 KB
Remove
image.png
452.3 KB