1 reviews | Active since Nov 2018
NO FEEDBACK FROM PROMOTIONAL GIFT/ VOUCHER
My husband did an upgrade earlier this year to a Samsung Galaxy Note 20 and it was within the period a promotion was running for a gift worth R4999. He followed the necessary steps but got no feedback. We then followed up on it and was told the Samsung App was having problems. We emailed and called several times but no feedback is given. We've chatted online to agents, spoke to agents over the telephone, emailed the information with proof of purchase, etc. It's months later and still no one can give us an answer. I get told the next person can help me / deals with promotions, only to get no joy from the next person and transferred to someone else. How is this good after sales service, quick to help you with an upgrade but the buck gets passed onto the next person.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
We sorry for all the trouble , we would like to have a look in to this matter, will you kindly forward all the emails to zaservice @ samsung . com, and we'll be in touch
Kind Regards,
SamsungZA
NM
We sorry for all the trouble , we would like to have a look in to this matter, will you kindly forward all the emails to zaservice @ samsung . com, and we'll be in touch
Kind Regards,
SamsungZA
NM
Thank you
I'll do so and hope we can resolve this matter
Thank you
I'll do so and hope we can resolve this matter
I would really like this to be sorted asap.
We have chosen the gift and now are waiting on the relevant department to contact us with feedback. It's been weeks since we chose the gift and still no feedback, just being told please bear with us, it's taking a while etc
We would just like to know when the gift will be sent, the tracking number, etc
I would really like this to be sorted asap.
We have chosen the gift and now are waiting on the relevant department to contact us with feedback. It's been weeks since we chose the gift and still no feedback, just being told please bear with us, it's taking a while etc
We would just like to know when the gift will be sent, the tracking number, etc