No feedback customer service

<p>Took my A5 in for repairs 5 January '17. It was stated the quote would take a few days and after me following up a few times finally received it 13 January. I did the payment 15 January, but informed the quotes manager, Refilwe, a few hours later to rather not repair and refund me as i am due for an upgrade.</p> <p> </p> <p>Completed and submitted the refund documentation 16 Jan and from 18 Jan started following up about it. I was eventually informed on the 25th that the refund would be made at month end, but that came and went. After numerous emails to Refilwe, i was informed that another person would contact me and that's where it ended.</p> <p> </p> <p>I phoned the customer line today and after speaking to a somewhat helpful Jeffrey, the call was once again transferred, but after some time on hold, the call dropped. Still struggling to get through.</p> <p> </p> <p>A lot of inconvenience for something like this. The service at the Constantia Park centre was in past impeccable, and having mostly good experience with Samsung as a brand, i would have to say that this left a rather bitter taste in my mouth. Reading all the poor reviews about the bad service currently experienced by other consumers really doesn't help Samsung a lot either.</p> <p> </p> <p>Regards</p> <p>Nick</p> <p> </p>