NO FEEDBACK AT ALL FROM BUYANDGET TEAM

Samsung ran a promotion last year and I bought a Samsung Fridge in December 2015 and was promised i would get a return domestic ticket. I followed all the instructions after the purchase in order to qualify for the promised tickets, smsed, emailed, - and i even called numerous times to follow up but was just on a long queue on the call for a long time. No one has been in touch, even though I submitted all the required information. Just wondering if this was a **** to get consumers to buy Samsung products over the festive season!!!!!! I wouldn't expect this of Samsung! I'm so disappointed!