No Feedback at all

I don't know if this is the correct department, but I can't seem to find Samsung Mobile on here. Well, maybe they don't exist anymore.

Two months ago I started contacting Samsung and Smart Care to try and get hold of a Strap for my Samsung Gear S Smart Watch.

Since then I've been sent to different Service Centres, Shops, etc... but up until now no one can tell me where I can get a Strap.

Every time I get told that another company or person will contact me, but nothing happens. No calls, no emails, no response at all.

In the meantime I've gone so far to buy myself a Gear S3 Frontier to go with my Note 8, because I'm a very loyal Samsung Customer. (Not even to mention my Fridge, Computer Screens, TV, Microwave, Bluray Player, Washing Machine, etc....)

I don't know if being loyal to a brand is helping my in any way.

I want to get the Gear S fixed because my wife's Gear Fit 1 is not lasting more than a day anymore. I don't know what to do or who to call anymore.