No feedback and no fridge

I purchased a fridge directly from Samsung on 4 May 2024. The fridge was delivered on 9 May 2024. Delivery service was terrible and delivery staff rude and ****y. The fridge was damaged and I requested Samsung via their whatsapp line to please collect and replace said fridge. The fridge was promptly collected on 10 May 2024. I was informed that the replacement will take two weeks. Within those two weeks I was contacted by Sumsung informing me that there was no stock and the delivery will take another 2 weeks.

On 12 June 2024 I contacted Samsung via their Live chat forum. I spoke to Tsholo who informed me that she could not give me an update on the fridge, but will send out an email to enquire about the fridge and provide me with feedback via e-mail. I did not receive feedback via e-mail and contacted Samsung via their Live chat forum again on 18 June 2024. Again the person assisting me could not give me feedback and ensured me that they will get a status update via a telephone call and again no feedback was provided. On 21 June 2024, again I contacted Samsung via their Live chat forum and spoke to Thabo who again could not provide me with an update and would personally call me before the end of day. Again, the day passed and no phone call was received. On 25 June 2024 again I contacted Samsung via their Live chat forum and spoke to Tsholo, the same lady from 12 June 2024. She could not provide me with a reason why she never came back to me, nor could she provide me with a status update. I asked to speak to a manager, who was not available, and who would give me a call. Again did not receive any feedback. On 26 June 2024, I e-mailed via the "Escallation to the CEO's Office".

On 28 June 2024 I contacted the call centre and Yola was unable to assist and I requested to speak to a manager/supervisor. Gumbo that I spoke to informed me that a replacement order was made out on 13 May 2024, but no waybill number has been issued and due to him being in the call center I need to follow up with the logistics department. I also received feedback on 28 June 2024 from the "escalation to the CEO's Office" informing me that "Your query has been escalated to our eStore department" and "They will investigate the matter urgently and provide you with a status update as soon as possible".

On 2 July 2024 contacted Samsung via their Live chat forum again. Nwabisa explained that she cannot assist, and that I need to contact the call centre. I contacted the call centre and spoke to Zndle who informed me that she will contact the logistics department and get back to me. I explained to her that I have not received any feedback from Samsung since 12 June 2024 and that this is getting rediculious, and Zndle thought it good to rather put the phone down in my ear.

Again I emailed "Escalation to the CEO's Office" airing my frustration.

I have ran out of options to get assisted and to get answers. And if this does not get the attention it needs, I will be referring the matter to the ombudsman, because clearly Samsung is not wanting to assist clients.