1 reviews | Active since Mar 2009
No Feedback and No Delivery
I purchased a Samsung Galaxy Z Fold 2 and the promotional items that you receive from the Samsung Members is a R4000 voucher which can be utilised on the Samsung E Store.
I received the voucher and proceeded to the online store. The terms are that you must utilise the full value of the voucher which I did. This order was finalised and voucher was used for payment on the 13th of October 2020. They advise that delivery will be done within 7 Days. Till today the order status is still in ordered and when I call, they advise they are confirming payment (Don’t understand as it is their voucher).
Till today which is day 8, the order is in the same status and therefore I do not understand what the hold on the order is. I mean tell the client the issue if it is stock or what the problem is. No feedback no update it is just pathetic to say the least.
I don’t understand why issue vouchers if you can not supply the goods accordingly. Surely if it is out of stock then the online store should advise out of stock or on back order.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
NM
Thank you NM for keeping me up to date. I have received my package this afternoon. We would not need to resort to complaints if things are just actioned as they should be.
Thank you for the prompt resolution on the matter.
Thank you NM for keeping me up to date. I have received my package this afternoon. We would not need to resort to complaints if things are just actioned as they should be.
Thank you for the prompt resolution on the matter.