TG
Tarryn G

1 reviews | Active since Feb 2013

16 Apr 2015, 08:21

No feedback and a month later I have the same prob

I sent my phone in for repairs in February 2015 after it started over heating and switching off and on. I waited for some kind of feedback but received none. After I complained, my phone was fixed and I was able to collect it the next day. Now, i'm faced with the same problem a month later. It is overheating and switching off and on until the battery dies. I don't expect this from Samsung. Very disappointed. Can someone please get back to me this time with a solution??

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply24 Apr 2015, 15:38
Official
Hello tarryncandice,

Kindly take your unit to the service centre for a full assessment in order for us to dertimine what is the fault on the unit. Based on the assessment report we will assist further.

please revert back to us once you have taken the unit to the service centre with the job number or the document you recieve when booking in the unit. please send it to ***

Kind regards
Samsung SA