AA
Aziz A
1 reviews | Active since May 2012
30 Nov 2020, 13:37
No feedback
My Reference is: ***
I sent an email to Samsung about a noisy machine i bought in June 2020.
I got an email back asking for further information which i have responded to, with no feedback and now today i get a delivery failed receipt.
I also sent your Twitter account a message and they have not responded, please can someone assist me.
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
30 Nov 2020, 13:48Good Day Aziz,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply30 Nov 2020, 13:48
Official
Good Day Aziz,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's replyOfficial
01 Dec 2020, 08:45Good Morning Aziz,
Your concerns have been duly noted.
Your concerns have been duly noted.
As per our telephone discussion this morning, we request you to share with us your name, contact details, date of purchase, Model & Serial number, preferred date and description of your query to tellus @ samsung . com, and zaservice @ samsung . com so that we can assist you further.
Kind Regards,
SamsungZA
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply01 Dec 2020, 08:45
Official
Good Morning Aziz,
Your concerns have been duly noted.
Your concerns have been duly noted.
As per our telephone discussion this morning, we request you to share with us your name, contact details, date of purchase, Model & Serial number, preferred date and description of your query to tellus @ samsung . com, and zaservice @ samsung . com so that we can assist you further.
Kind Regards,
SamsungZA
Kind Regards,
SamsungZA
NM