rR
richardj R

1 reviews | Active since Dec 2016

11 Jun 2018, 10:02

No feedback ***

Ref: ********** 119 This is the second complaint i am loading against Samsung. I complained last week and someone called the next day and said they were going to sort this out and that was the last i heard of it. A week to wait for a phone call is unprofessional. I am not expecting my product to be fixed the same day as i complain i am merely expecting some urgency in trying to resolve the matter. I bought the dishwasher to use it not to stand washing dishes. I will be escalating this now to social media.

0
Replies (3)
Samsung South Africa
Samsung South Africa's reply11 Jun 2018, 10:39
Official

Good day,

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***


A senior customer service executive will contact you with further advise on this matter.

Regards,

Samsung Team

rR
richardj R's update11 Jun 2018, 16:03
Reviewer Update
Yes we will see. It is nearly the end of the day and i am waiting.
rR
richardj R's update12 Jun 2018, 09:03
Reviewer Update
Still haven't received a call. Clearly not urgent to Samsung to assist customers with faulty products.