MO
Merlyn O
1 reviews | Active since May 2018
11 Jun 2018, 12:47
No Feedback
Logged a complaint but to date no call or response from Samsung - ********** 117 , is this the after service we should accept from a reputable company.
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Replies (2)
Samsung South Africa's replyOfficial
11 Jun 2018, 15:39Good day,
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
Samsung Team
Samsung South Africa's reply11 Jun 2018, 15:39
Official
Good day,
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
Samsung Team
MO
Merlyn O's updateReviewer Update
14 Jun 2018, 13:02Received call days later to be told that only certain handsets qualify for free cracked screen fixes. Is this the after service that Samsung provides? Indirectly we are told that different clients are treated differently. Why should a Samsung S8 client be treated differently to a Samsung J5 client? I will be escalating matter further and make sure that every social network is aware of the bad after service from Samsung.
It is not fair on the consumer to be treated with such service even after I was told by the consultant that Samsung provides 2 free cracked screen fixes.
Sad Samsung! Just Sad! But reassured, I'm not leaving this here.
MO
Merlyn O's update14 Jun 2018, 13:02
Reviewer Update
Received call days later to be told that only certain handsets qualify for free cracked screen fixes. Is this the after service that Samsung provides? Indirectly we are told that different clients are treated differently. Why should a Samsung S8 client be treated differently to a Samsung J5 client? I will be escalating matter further and make sure that every social network is aware of the bad after service from Samsung.
It is not fair on the consumer to be treated with such service even after I was told by the consultant that Samsung provides 2 free cracked screen fixes.
Sad Samsung! Just Sad! But reassured, I'm not leaving this here.