NO FEEBACK FOR OVER A MONTH

My Service Order Number is *** - I took my Samsung Galaxy camera in for repairs to the Samsung Customer Care & Repair Store in Woodmead, Gauteng on the 15th June 2015. The flash bulb broke & needs to be replaced. To date i have not received a single phone call to let me know what the progress is on the repairs. I got a call about 2 weeks ago to ask if i'm happy with the service & if i my camera is working properly. The lady that i spoke to said she would \escalate my requests"I have called twice a week since the 15th June to ask about my camera & all i ever get told is that they are waiting for parts from head office in Bryanston (which is less than half an hour away) Whenever i call"