NO END USER LIFE CYCLE SUPPORT

Dear Samsung,<br> On the 6th of August 2015 I have loaded a complaint. It is almost three months after I have raised the complaint and to date nothing has been done so far. It is in process but waiting almost three months to make a decission is unfair. It's not like I have made a decision and waiting three months when your product was bought. Honestly Samsung South Africa offers seemingly no life cycle support of there products to the end users that are purchasing your products. Really I can't believe that this issue can drag this long with no evident conclusion. I have seen emails to [Email Removed] [Email Removed] and [Email Removed] and not one of them is making a decision or coming back to solve the matter. I'm utterly disgusted. I do think the only way forward is to contact the CEO and President of samsung with regards to this matter.