No Effort or Quality During Repair

I have the exact same complaint as the HelloPeter complaint by martindp01. It seems that Samsung only cares about making customers think that they \Care"but they really don't.<br> <br> I took my S4 to the Smart Care Centre on 11 May and explained that it was overheating and that this has also caused the battery to get damaged. 24 hours later I tried to call multiple times to find out the status of the phone but the number was busy for hours. Eventually I got through and was told that the phone was ready.<br> <br> When I collected the phone I asked what repairs had been done and the guy said that they had \""upgraded the software\"". I asked what repairs they had done to the battery and he said that the upgrade would fix the heat problem which would fix the battery<br> <br> Later that day I used the phone. After 15 minutes it was extremely hot again. When I say hot I mean it's like pulling something out of the microwave. I also found that their UPGRADE was actually they downgrading my version of Android to the old version. Now I will have to waste hours to take the phone back to them and wait in queues AGAIN!<br> <br> I've just ordered the S6 because my contract is expiring"