DL
Dedere L

1 reviews | Active since Nov 2019

07 Nov 2019, 17:45

NO DELIVERY ON SAMSUNG GALAXY FIT WATCHES

My Husband and myself are extremely upset. Samsung have made promises that they couldnt keep!

The 3rd of September 2019 we each went and got a Samsung Note 10 Plus from Vodacom Canal Walk. The promotion was that we would each recieve a Galaxy Fit Watch. We registered and were supposed to have recieved the watches within 3 weeks

It is now 2 Months later, about 20 phone calls, numerous emails and false promises from Call Centre Agents and still no watches!

We normally swear by Samsung as we always believed that it was the best quality and normally service naturally went along with that but unfortunatley we have both been let down.

I dont think we will be supporting this brand ever again and want to warn all other misled South Africans against these "free gift offers", as it seems to be a trap luring people into purchasing their products.

I will be switching to other brands in future and hope this review stretches far and wide! #veryupset

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply07 Nov 2019, 17:49
Official
 
Good day Dedere

We are sorry to hear about your experience.

We have escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.

Kind regards,

The SamsungSA Team:^TM
Samsung South Africa
Samsung South Africa's reply07 Nov 2019, 17:59
Official
 
Good day  Dedere

Herewith your reference number:  

***

SamsungSA:^TM