SH
Seema H
1 reviews | Active since Feb 2016
24 Mar 2022, 10:06
No delivery on buds
I recently purchased a S22 ultra which came with a free buds and I have done the redemption of the buds almost 4 weeks ago and have still not received it. Numerous calls and emails to the call center were unsuccessful. Nobody could help me. ABSOLUTELY FRUSTRATED!
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
24 Mar 2022, 10:53Good day, Seema,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NP
Samsung South Africa's reply24 Mar 2022, 10:53
Official
Good day, Seema,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NP
SH
Seema H's updateReviewer Update
30 Mar 2022, 08:07I appreciate the response that was received, however I was promised the buds would be delivered this week and the week is almost over and no further communication. I would appreciate some feedback to where the buds are. Thank you.
SH
Seema H's update30 Mar 2022, 08:07
Reviewer Update
I appreciate the response that was received, however I was promised the buds would be delivered this week and the week is almost over and no further communication. I would appreciate some feedback to where the buds are. Thank you.
SH
Seema H's updateReviewer Update
21 Apr 2022, 20:49Still waiting for delivery of my buds . What is going on...would really appreciate some feedback.
SH
Seema H's update21 Apr 2022, 20:49
Reviewer Update
Still waiting for delivery of my buds . What is going on...would really appreciate some feedback.