WS
Wandile S
1 reviews | Active since Jan 2021
13 Apr 2022, 16:07
No delivery, no communication, horrible service
I ordered a tv online, no communication, no updates from them, over the 1 To 7 days they promised, had to call multiple times and still dont have my tv, i regret buying from them i expected more, such a disappointment
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Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
13 Apr 2022, 16:32Good day Wandile ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply13 Apr 2022, 16:32
Official
Good day Wandile ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
WS
Wandile S's updateReviewer Update
14 Apr 2022, 10:31I have cancelled order and will go to my nearest Makro to purchase a tv, i assumed with my busy schedule buying online would be convenient but it has inconvenienced me to a level i never thought possible, please i ask that my refund process be done correctly and on time, please don’t drag our interaction longer than is necessary
WS
Wandile S's update14 Apr 2022, 10:31
Reviewer Update
I have cancelled order and will go to my nearest Makro to purchase a tv, i assumed with my busy schedule buying online would be convenient but it has inconvenienced me to a level i never thought possible, please i ask that my refund process be done correctly and on time, please don’t drag our interaction longer than is necessary