No delivery, Brand store promotion

I bought a Samsung S8 in December 2017. I was told it comes with R3000 worth of accessories and all of have to do is order them from the Samsung rewards app. The app said id be contacted to arrange delivery. I placed my order and waited the 4 weeks it would take for delivery.

After 4 weeks id heard nothing so I emailed Samsung rewards to find out where my delivery was and they said it was on its way.

A few days later I get an email saying that the courier tried to make the delivery and I wasn't home. They tried to contact me and there was no answer. I never got a phone call from the courier.

The email also said that I had 24hrs to respond or my delivery would be returned to the warehouse.

I responded the same day and included my cell no. And my work address son is definitely be there. I got an email response saying my delivery had been returned to the warehouse.

When I complained Renier said that my delivery would be reprocessed and delivered again.

A week later I get the same 24hrs to respond email. I sent my number and my address and No one tired to contact me to arrange delivery, they said they had and my delivery was being returned to the warehouse again!

I emailed Renier and he said they would contact the courier and get back to me. That was a week ago. I've emailed Renier again twice and still haven't received a response.

I think it's a **** and they're selling the free accessories instead of delivering them.