No delivery and no information.

I ordered Head phones on the 25th of November and still haven't received them. I was called by the couriers to confirm the address which Samsung had sent to JNB not Ballito, not even in the correct province. After contacting Samsung multiple times they said they were escalating the matter. They send me a waybill number that neither of the 2 courier companies they promised were delivering. Both courier companies said the waybill wasn't even in their companies format. This was 2 days ago and still haven't heard anything. no one knows where my order is or how long it will take to deliver. There has been no solutions offered. Overall never purchasing from Samsung again.