MM
Multy M
1 reviews | Active since Dec 2019
28 Dec 2024, 10:11
No delivery and no help from Call center Waybill number ***
My order has been out for Delivery since 24th with no one to talk to about follow up. The service provider SkyNet is useless the number just rings. Samsung whattsapp you talk to a BOT and the call center/Customer care line just for minutes on end with no one on the other line to even pick up. Its been 3 days the status has been out for delivery, till today. Even now i just go a 3rd message of the same thing.
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Replies (3)0
Replies (3)MM
Multy M's updateReviewer Update
28 Dec 2024, 10:25Thank you i will await your further communication
MM
Multy M's update28 Dec 2024, 10:25
Reviewer Update
Thank you i will await your further communication
Samsung South Africa's replyOfficial
28 Dec 2024, 12:12Good day Multy
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply28 Dec 2024, 12:12
Official
Good day Multy
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
MM
Multy M's updateReviewer Update
29 Dec 2024, 09:34The parcel was delivered yesterday. Thank you
MM
Multy M's update29 Dec 2024, 09:34
Reviewer Update
The parcel was delivered yesterday. Thank you