Hellopeter
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AR
Ashley R

1 reviews | Active since Jun 2016

16 Apr 2021, 10:39

NO CUSTOMER SUPPORT - CHOOSE LG!

No one calling me after 4 VOC's logged. Samsung are ******* and have no regard for the laws of the country in which they operate

0
Replies (5)
Samsung South Africa
Samsung South Africa's reply16 Apr 2021, 10:41
Official
  Good morning Ashley,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards, 
Samsung
SS 
AR
Ashley R's update16 Apr 2021, 10:43
Reviewer Update
I got the same reply on all five Hellopeter complaints with no one responding.
Samsung South Africa
Samsung South Africa's reply19 Apr 2021, 08:22
Official
Good morning Ashley, 

Thank you for posting your comment 

We apologize for the inconvenience and undue frustration, this has caused 
 
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you. 
 
Thank you for your patience and understanding. 
 
Kind Regards, 
SamsungZA 
NM    
AR
Ashley R's update22 Apr 2021, 12:20
Reviewer Update
No call back.
AR
Ashley R's update22 Apr 2021, 12:22
Reviewer Update
Left over 11 messages for Tesslyn to call me.