No customer service from Samsung

It turns out that Samsung and their appointed service providers (in this case MM All Electronics) are not interested in providing a service to their customers who have appliances out of warranty. After reporting a fault on my refrigerator, it took over two weeks (and a number of calls from my side with no response from the service providers, as promised) to learn that unless I pay upfront for the service, no service will be provided. Clearly, Samsung is not interested in supporting its customers (and by proxy, selling products) in South Africa.