NO customer service for Samsung Watch repairs

Samsung South Africa

I hope someone at Samsung S.A. will be able to assist me. I sent in my Samsung Galaxy Active 2 watch on 9 March 2020 at Vodacom Chatz Klerksdorp to be sent to Vodacom Repairs Potchefstroom. The watch’s sensor backplate fell off. The watch still works 100%, the backplate just needs to be replaced. That’s all.

Before I sent in the watch I contacted Samsung South-Africa twice, they told me the ONLY accredited repairs services in South-Africa is Vodacom Repairs, and that I can only take the watch to them.

I did not buy the watch from Vodacom, I bought it from Technomobi on 13 November 2019. The watch is 4 months old.

I am really disappointed with the service at Vodacom Repairs. Since 9 March I still have not even received a job number. They say the reason is because the watch was not bought at Vodacom, they are waiting for Vodacom Repairs at head office to link the watch so they can know if it can be fixed under warranty. So now the watch have been sitting at Vodacom Repairs Potchefstroom since 9 March, nothing is being done, everyone is just sitting hands folded waiting for this e-mail.

If you have not received an e-mail after 16 days, don’t you think you should at least follow up? I simply can’t understand what the problem is. I have been a loyal Vodacom customer for as long as cellphones have existed, I would think I would at least get some sort of service.

I have even said to Vodacom Repairs Potchefstroom that I simply do not care about the warranty, just fix the watch I will pay for it! No, they are waiting for this e-mail.

I am also very disappointed in Samsung South-Africa! I am disappointed that the backplate fell off after only 4 moths, this is very bad quality for a R6000 watch. I am disappointed that they simply refuse to help me and only refer me to Vodacom Repairs. I am disappointed that I can't simply order a new backplate for Samsung SA. I am disappointed that the Samsung specialist at Vodacom Repairs is not assisitng in this case, even though I know he was asked to.

You have absolutely no after sales customer service in this country!

Why would I ever buy any Samsung product again?

Please, I am on my knees, please can someone just sort this out!

My cellphone number is ***