NO CUSTOMER SERVICE

My phone screen went dead and won't come on I took it to TM Electronics in Springfield Durban on the 6th of January 2025 who are a Samsung Repair center they said it needed a battery and screen which they have order ........2 and a half weeks later I'm told there is no stock and they have to request a replacement phone which was APPROVED but I need to speak with Samsung SA directly to get that phone. Its now 1week going with Samsung and NO answers .........They keep giving me email addresses to email that NO ONE responds to every time i call to speak to a Team Leader or Manger they not available.........Where are all the managers ............Its now a month that i don't have a phone BUT i still have to pay for it .........CAN SOMEONE GIVE ME ANWSER ..................SAMSUNG SERVICE AND PRODUCTS ARE GETTING WORST AS THE YEARS GO BY ..........