NO CUSTOMER SERVICE AND THEY CHOOSE WHO THEY WANT TO HELP.

On Monday 26th of August I took my Samsung Flip 5 in for the screen not working , They looked at it and said that there was a damaged hinge at the back, they can not assist and handed the phone back to us , When I called to speak to the manager spoke to Leshie she didn't know what was happening kept on having to call me back then got upset when I asked for pics on my phones previous damages , I just wanted to make sure they wont looking at the same old damages and assuming that the screen is not working because of that old damages , So Leshie had enough of my question and handed me over to Wesley your Tech Manager he said that the hinge damage was old BUT the Bezzle that was missing now, that was caused to dropping the phone , I mention we didn't drop the phone and it worked 100% the previous day only towards the afternoon we where on YouTube and it was going off and on.....Then it permanently stayed off , So we wanted to book it in to have it looked at because we was informed the first time round that these screens were an issue and the customer were complaining a lot about the screen. All I wanted was to find out why this phone after 4 months is having the same issue , They told me the screen was R9000 and warranty won't pay , Honestly who has that kind on money lying around. I wanted them to try and assist by any possible way of getting my screen replaced. They did the same thing to me the first around said we dropped the phone and they cant assist and then they said they were having so many of this claims because this phone screen is an issue they will do it under warranty. BUT this time Wesley was hearing nothing he didn't even want to try and assist he was so rude , arrogant and not willing to assist at all but he then said he can escalate to JHB which I happy to hear and gladly agreed . So the phone was dropped of yesterday the 27th of August and today I get the below report which he did , the phone didn't even go to JHB for assessment it was assessed by Wesley himself, there are new damages to my screen that was not mentioned and visibly to us yesterday that he put in the report to make it look like we damaged the screen , If the calls are recorded please listen to them because this was not mentioned . He is really not management material , Managers are leaders , They are someone that will help and protect the clients of your business because they will be the ones that will be keep supporting you and putting out positivity and well wishes for your business BUT Wesley has made a name for himself on your google reviews , He is mentioned a few times and they not good reviews but he seems to be OK with it as didn't bother him when I mentioned it because he is getting away with treating clients with such disrespect and in a unprofessional manner . This report was done by Wesley and he voided this claim because I was fighting for customer service something that should have been properly done in the first place..... This Samsung series has a screen issue. I have experienced it and have read on a number of forums about the screen issues. But I guess Wesley and Leshie chose to take this matter personally, Well it's sad to say that's some people for you..... they like to hold grudges and they look for ways to ***** you over which Wesley did now , It clear he chooses when and who to assist but it shouldn't be like that give everyone a fair chance . This is why you have all those negative comments about on Google. This is not personal to me all I want is for my screen to be replaced and I will be selling this phone so no more hassles after this , I am not here to fight with anyone but if you start a conversation with rudeness and being a bully then its not going to be received well and they you going to return with that same attitude......Which is what happened here and now i have a personal grudge on my back from WESLEY so i know he will not even try to assist . Please I am hoping someone can you assist me in anyway possibly , I will highly appreciated it.