NO CUSTOMER SERVICE AND NO ANSWER ON PHONE

I need to have my TV assessed as it was struck by lightning. The closest Repair Centre to me is in Constantia. I have been trying to call them for approximately 1.5 hours on *** & *** and nobody answers the phone. I need to make the necessary arrangement with regards to timeframe as I work in Midrand and it will take some time out of my day to do so. Is there a collection service? Is there a Technician that can come and assess the TV at my house? If so, what is the charge and can I include this in my Insurance Claim?<br> I have called your Customer Care number and was advised that Constantia is a walk in centre so nobody generally answers the phone, and there is nobody employed to answer the phone. The Staff will only do so if they are not busy??<br> What pathetic service!!!<br> I never expected such poor customer service from a Global Brand like Samsung.<br> P.s also tried the Live Customer Chat on the Samsung Website and unsurprisingly, after logging my issue it advised me that there were no Agents available to attend to my query.<br> Shocking!