JS
Josh S
1 reviews | Active since Apr 2022
20 Apr 2022, 19:41
No customer service and False advertising
Disgusting/no customer service
Claimed airbuds that were due to me over two months ago when I pre ordered the S22 plus. Still haven't received anything! Emailed 9 times, called several times and yet no one bothers to reply to the email or promises the world on the phone, but does nothing.
False advertising and a **** if you ask me !
Very disappointed and Disgusted by the service
Helpful (0)
Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
20 Apr 2022, 19:44Good evening Josh,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply20 Apr 2022, 19:44
Official
Good evening Josh,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's replyOfficial
21 Apr 2022, 08:22Your query has been escalated, please wait for feedback. We will inform you once it has been resolved .^NM
Samsung South Africa's reply21 Apr 2022, 08:22
Official
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved .^NM
Samsung South Africa's replyOfficial
22 Apr 2022, 09:20Good morning Josh,
We are pleased to inform you that your claim has been approved.
Rest assured you will receive your gift soon.
Kind Regards,
SamsungZA
:^NM
We are pleased to inform you that your claim has been approved.
Rest assured you will receive your gift soon.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply22 Apr 2022, 09:20
Official
Good morning Josh,
We are pleased to inform you that your claim has been approved.
Rest assured you will receive your gift soon.
Kind Regards,
SamsungZA
:^NM
We are pleased to inform you that your claim has been approved.
Rest assured you will receive your gift soon.
Kind Regards,
SamsungZA
:^NM
JS
Josh S's updateReviewer Update
28 Apr 2022, 15:17Still no help from Samsung, I really hope that this issue gets resolved. Samsung you guys have been replying privately, but yet nothing has happened.
JS
Josh S's update28 Apr 2022, 15:17
Reviewer Update
Still no help from Samsung, I really hope that this issue gets resolved. Samsung you guys have been replying privately, but yet nothing has happened.