bS
benita S
1 reviews | Active since Jun 2011
16 Oct 2015, 12:25
No customer service
when I took my phone in to repair my screen I was told it would be booked into the service centre immediately and be repaired within 5 working days. After not hearing from Samsung for almost two weeks, I called them only to be told it wasn't even booked into the service centre as yet due to a backlog. This is unacceptable and leaves me at a disadvantage without a phone. Samsung is yet to give me a timeline of when the repairs will take place.
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Replies (1)
Samsung South Africa's replyOfficial
16 Oct 2015, 13:45Hello benita1,
We tried to make contact with you yet to no avail.
Please provide us with the reference number you received when you were booking the unit. We will follow up and advise.
Thank you
Kind regards
Samsung SA
We tried to make contact with you yet to no avail.
Please provide us with the reference number you received when you were booking the unit. We will follow up and advise.
Thank you
Kind regards
Samsung SA
Samsung South Africa's reply16 Oct 2015, 13:45
Official
Hello benita1,
We tried to make contact with you yet to no avail.
Please provide us with the reference number you received when you were booking the unit. We will follow up and advise.
Thank you
Kind regards
Samsung SA
We tried to make contact with you yet to no avail.
Please provide us with the reference number you received when you were booking the unit. We will follow up and advise.
Thank you
Kind regards
Samsung SA