No Contact after 4 Hellopeter complaints. GO FOR LG!

Item: Samsung South Africa
Rating: 1
Author: Ashley R

Refuse to call me regarding two VOC's: *** and ***. Have raised four Hellopeter complaints now in this regard.

Helpful (0)

Replies (4)

Samsung South Africa's replyOfficial

12 Apr 2021, 10:51

Good morning Ashley,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.

We have noted your concerns and we are currently investigating the matter further.

Your complaint has been assigned to our escalations department and we will be in contact with you.

Regards,
Samsung
NM

Samsung South Africa's reply12 Apr 2021, 10:51

Official

Good morning Ashley,

Ashley R's updateReviewer Update

12 Apr 2021, 11:05

This was escalated the last time as well and no one contacted me.

Ashley R's update12 Apr 2021, 11:05

Reviewer Update

This was escalated the last time as well and no one contacted me.

Samsung South Africa's replyOfficial

12 Apr 2021, 11:08

Thank you for posting your comment Ashley,

Your concerns have been duly noted

We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.

Thank you for your patience and understanding.

Kind Regards,

SamsungZA

Samsung South Africa's reply12 Apr 2021, 11:08