No conclusion from the 14 Aug 2015

Item: Samsung South Africa
Rating: 2
Author: Sunil M

This case has been ongoing from Aug 2015. Samsung Customer service agents have been unresponsive. A list of TV's was suppose to be provided so that I can claim the undepreciated (value of the TV), this has gone on for months. Keodirelang Masemola is still sending the list for months. In the mean time , i have been without a TV in my lounge and now forced to buy another one. Samsung your products warranty and customer service is appalling. When am i going to receive the list to choose the TV for the value.

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Replies (1)

Samsung South Africa's replyOfficial

26 Feb 2016, 12:16

Hello sunilmug,

good day Sunil

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.

Our sincere apologies for any inconvenience you may have experienced in this regard

Your Reference number:***

Regards

Samsung South Africa's reply26 Feb 2016, 12:16

Official