gS
gerhard S
1 reviews | Active since Feb 2015
12 Jan 2021, 16:57
No comunication, no help for 3 months
Wish I could give zero stars or at least have a star. I bought a Note 20 Ultra from vodacom on 20 October 2020 specifically because of the 32" TV you receive for free. After 8 phone calls, emails and live chats of me sending all the documents they request, There is still no record of anything on their side. I have been promised escalations 3 times which also did not amount to anything. The only communication I received was the one's that ask you to rate the customer care service. I am truly disappointed in Samsung for treating a loyal customer this way! I even took out and is now paying for a tv license just to get the tv!
Helpful (0)
Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
12 Jan 2021, 16:58Good Day Gerhard,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Samsung South Africa's reply12 Jan 2021, 16:58
Official
Good Day Gerhard,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Samsung South Africa's replyOfficial
13 Jan 2021, 10:58Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^NM
Samsung South Africa's reply13 Jan 2021, 10:58
Official
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^NM
Samsung South Africa's replyOfficial
20 Jan 2021, 10:49Good Morning Gerhard,
Your concerns have been duly noted
Kindly note that correct proof of purchase has been well received , a copy of ID is still outstanding for validation. Please email to verify @ samsung . com and tellus @ samsung . com,
Kind Regards,
SamsungZA
NM
Your concerns have been duly noted
Kindly note that correct proof of purchase has been well received , a copy of ID is still outstanding for validation. Please email to verify @ samsung . com and tellus @ samsung . com,
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply20 Jan 2021, 10:49
Official
Good Morning Gerhard,
Your concerns have been duly noted
Kindly note that correct proof of purchase has been well received , a copy of ID is still outstanding for validation. Please email to verify @ samsung . com and tellus @ samsung . com,
Kind Regards,
SamsungZA
NM
Your concerns have been duly noted
Kindly note that correct proof of purchase has been well received , a copy of ID is still outstanding for validation. Please email to verify @ samsung . com and tellus @ samsung . com,
Kind Regards,
SamsungZA
NM
gS
gerhard S's updateReviewer Update
27 Jan 2021, 16:12Good day Nomthandazo / Samsung,
Please clarify what is still needed from me, as I am confused and there is little to no communication from you.
in the email you say my documents are revalidated. I sent my Proof of ID, proof of Purchase and My TV license.
In the Hellopeter reply I am asked to send proof of ID again after the above has been done.
Since I have posted on Hellopeter on the 12th and again being escalated it takes you weeks to reply even though I send what you ask for the same day.
Please clarify what is still needed from me, as I am confused and there is little to no communication from you.
in the email you say my documents are revalidated. I sent my Proof of ID, proof of Purchase and My TV license.
In the Hellopeter reply I am asked to send proof of ID again after the above has been done.
Since I have posted on Hellopeter on the 12th and again being escalated it takes you weeks to reply even though I send what you ask for the same day.
gS
gerhard S's update27 Jan 2021, 16:12
Reviewer Update
Good day Nomthandazo / Samsung,
Please clarify what is still needed from me, as I am confused and there is little to no communication from you.
in the email you say my documents are revalidated. I sent my Proof of ID, proof of Purchase and My TV license.
In the Hellopeter reply I am asked to send proof of ID again after the above has been done.
Since I have posted on Hellopeter on the 12th and again being escalated it takes you weeks to reply even though I send what you ask for the same day.
Please clarify what is still needed from me, as I am confused and there is little to no communication from you.
in the email you say my documents are revalidated. I sent my Proof of ID, proof of Purchase and My TV license.
In the Hellopeter reply I am asked to send proof of ID again after the above has been done.
Since I have posted on Hellopeter on the 12th and again being escalated it takes you weeks to reply even though I send what you ask for the same day.