VP
Vilanthran P
1 reviews | Active since Feb 2011
26 Dec 2022, 11:41
No complaints process
No one from senior management has contacted me. They hasve the person I am complaining about to contact me to resolve complaint instead of higher management. Samsung does not take customers seriously with their complaints. Why team leaders not cntact me and customer services manager
Helpful (0)
Replies (1)0
Replies (1)
Samsung South Africa's replyOfficial
27 Dec 2022, 08:08Good morning Vilanthran,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;NM
Samsung South Africa's reply27 Dec 2022, 08:08
Official
Good morning Vilanthran,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;NM