No communication/ resolution for over a month

My first hello peter got a reply and someone phoned me. I haven't received a resolution on that complaint and it has been a month. It seems as though someone will contact you once just to keep you calm until your warranty is over then "we can't do anything because your device is out of warranty". I thought a big business like Samsung had resolutions for faulty devices. I've had this issue since I got the phone. I was asked to submit proof of purchase which I did but still nothing.