AB
Alta B
1 reviews | Active since Mar 2021
31 Mar 2021, 07:21
No communication and False advertising
Good day
I bought the Samsung S21 from MTN the 7th of Feb, the Samsung guy submitted my free Claim (Smart Tag and Air pods)
A month later I still haven't received ANY communication whatsoever, so I contacted your Customer Care on line Chat on your website the 7th of March. It was brought under my attention that the claim was invalid and that I must resubmit the Proof of purchase to *** which I did on the 7th of March and to date STILL NO COMUNNICATION.
I followed up a few times after on the on line Chat and every time the Same story they will get back to me which they never do!!
I'm fed up!! Please get back to me!!
***
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
31 Mar 2021, 07:49 Good morning Alta,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply31 Mar 2021, 07:49
Official
Good morning Alta,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
AB
Alta B's updateReviewer Update
21 Apr 2021, 15:03Thank you Vaughn from SS who helped me with this matter, he kept me in the loop everyday.
My Buds and Tag arrived today!! So Happy
THANK YOU!!
My Buds and Tag arrived today!! So Happy
THANK YOU!!
AB
Alta B's update21 Apr 2021, 15:03
Reviewer Update
Thank you Vaughn from SS who helped me with this matter, he kept me in the loop everyday.
My Buds and Tag arrived today!! So Happy
THANK YOU!!
My Buds and Tag arrived today!! So Happy
THANK YOU!!