NO Client Services from Samsung

First of all I cannot believe that such a brand name like Samsung have this POOR client service. The one review that I did on the POST OFFICE have got more client services, of which I was in doubt. Yet a man from Post Office phone me and the matter was solved. SAMSUNG, eish I dont know what to say. From my ordeal in THE GROVE Mall till now with SAMSUNG, writing only emails and between emails its like days before there is a slight response from them. Only questions not in any way try and see how it can be solved. I am still without Gear Fit 2 Straps. Thank you SAMSUNG but now it is GOODBYE Samsung