No client service

<p>During the process of getting my television repaired I had absolutely zero client service from the Samsung Client Service Shop at the Grove Mall. I had to follow up in my own capacity on 7 occasions to find out where my TV was in the process of being repaired and then also to find out that it will cost me R1000 more than originally agreed as the person doing the assessment did it wrong. (P.S I received my TV 35 days after handing it in). This was followed up on with head-office as well with no response provided again from Samsung and once again I had to follow up by myself and then get a lame response, sorry for the inconvenience but unfortunately you are liable for payment. Honestl, I mailed all the details of my complaint detailing the bad service and all they could come up with is a sorry for the experience but you have to make payment. Newsflash - The issue was never the payment from the start the issue was with the shocking service received and not being addressed 45 days after the process started. Happily moving away from Samsung after 12 years because if this is what you get from a service provider - count me out as it can't get any worse.</p> <p> </p>