NO CLIENT APPRECIATION WHATSOEVER!!

<p>In today's world of technology - companies endeavour to win you over as a client. So much so that you become a member of their fan club whether you know it or not. To the extent that you are wholehearted brand fan of either LG, Apple, Samsung etc. - and never a fan of more than one brand.</p> <p> </p> <p>I was a Samsung client to the core. Everything I own is Samsung. My TV, Soundbar, Aircon, Fridge, Microwave, Dishwasher, Washing Machine, Tumble Dryer, Cellphones (for the past 15 years and running) - you name it, everything is Samsung.</p> <p> </p> <p>Recently, my S7 Edge fell to it's doom. Needless to say, my screen cracked and essentially needs to be replaced. According to the ADH terms and conditons - I am +- 2 weeks into the 13th month of me owning my phone - and their free screen replacement only covers phones within 12-months from the date of purchase.</p> <p> </p> <p>I called Samsung SA - and received absolutely no HELP whatsoever. All they said was that there is nothing they can do and that I will have to fork out R4,500.00 to have my phone repaired.</p> <p> </p> <p>I think this is completely unfair - taking into consideration that I have spent well over R300,000.00 on Samsung products - and purely based on +- 2 weeks they choose to want to charge me R4,500.00 to fix my phone.</p> <p> </p> <p>Where is the client appreciation??</p> <p> </p> <p>All major companies that actually care about their clients have a goodwill policy - yet Samsung chooses not to exercise this goodwill for me.</p> <p> </p> <p>After all these years of supporting the brand - this is my first claim from Samsung.</p> <p> </p> <p>I am utterly disappointed with Samsung and their response. After advocating to friends and family that Samsung was always the better brand, and getting them to also buy Samsung - this is the manner that Samsung extends their gratitude to loyal customers.</p> <p> </p> <p>Not even so much as discount was offered to me.</p> <p> </p> <p>My advice to all customers out there - Please consider LG, Huawei, Apple, Defy, Whirlpool - or any other well known brand as opposed to Samsung. No doubt they will disappoint you when you need their support or goodwill.</p> <p> </p> <p>Evidently this is just the sort of company that they are. </p> <p> </p> <p>I can honestly say that I will definitely be looking for another brand in future.</p> <p> </p>