No charger with my flagship phone

Item: Samsung South Africa
Rating: 1
Author: Mohammed H

So I just shelled out and got the latest tech from Samsung. The Samsung Galaxy S21 and while the phone is all so wonderful it doesn't come with any accessories. No silicone protective case. No wired earphones. But the the thing that ticks me off the most NO WALL ADAPTER HEAD to charge the phone...to top it off the cable given is type c to type c so I can't even plug it in my PC to charge it. A flagship phone with no charger *** like seriously. I go down to Samsung store in gateway and find out how much more after R17500 I have to spend and they say that the adapter is R599 on its own and a protective case is starting from R499 what ******* is this? Is 17500 not enough?! A charger is a basic necessity. I can deal with no case and earphones. I can expect this if you buying a cheapie like a galaxy A12 not the flagship

Helpful (0)

Replies (2)

Samsung South Africa's replyOfficial

22 Feb 2021, 23:05

Good evening Mohammed,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.

We have noted your concerns and we are currently investigating the matter further.

Your complaint has been assigned to our escalations department and we will be in contact with you.

Regards,
Samsung ZA
SS

Samsung South Africa's reply22 Feb 2021, 23:05

Official

Mohammed H's updateReviewer Update

25 Feb 2021, 12:45

So I received a call from the Samsung agent and basically they phoned to tell me the phone doesn't come with the charger and that place where I've purchased the phone from should've explained before purchasing. Unhelpful ****bags they take R17500 very fast and a basic necessity to charge the device is not supp**** I don't care about the cover or earphones. This will be my last purchase from Samsung theives holding us ransom. My main concern is what happens later down the line and and there's a problem with the USB charging port on the phone Samsung will be very quick and say we haven't been using authorized equipment to charge the device
**** you Samsung. I rather support someone else who doesn't rob customers of hard earned money. We work hard for our things and don't appreciated your puss attitude to clients. Ps It isn't a cheap phone so I'm not ranting for nothing

Mohammed H's update25 Feb 2021, 12:45

Reviewer Update