WJ
W J
1 reviews | Active since May 2021
28 Aug 2023, 18:33
NO CHARGER ADAPTOR ISSUED /DAYLIGHT *******
Decided to purchase myself a samsung smartphone device brand new I thought there was a mistake when opening the box ,seen no charger block was added to my phone I went back to the store and they told me that's how samsung provides the latest smartphones, why should I buy such an expensive phone then still have to purchase a charging adaptor this is daylight *******.
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Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
28 Aug 2023, 18:34Good day W Jansen
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM
Samsung South Africa's reply28 Aug 2023, 18:34
Official
Good day W Jansen
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM
Samsung South Africa's replyOfficial
29 Aug 2023, 09:24Dear W Jansen
We have sent the email to the email address you provided on this post.
This matter shall be closed now.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
Samsung ZA
:^NM
We have sent the email to the email address you provided on this post.
This matter shall be closed now.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
Samsung ZA
:^NM
Samsung South Africa's reply29 Aug 2023, 09:24
Official
Dear W Jansen
We have sent the email to the email address you provided on this post.
This matter shall be closed now.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
Samsung ZA
:^NM
We have sent the email to the email address you provided on this post.
This matter shall be closed now.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
Samsung ZA
:^NM